At Wellness Refill Cafe, we are committed to safeguarding your privacy and ensuring the security of your personal information. We value the trust you place in us and strive to handle your data responsibly and transparently. Please take a moment to read our Privacy & Security Policies to understand how we collect, use, and protect your information. These policies may be updated periodically, so we encourage you to review them regularly. If you have any questions, feel free to contact us using the details provided below.
1. How We Collect Information
We collect information in the following ways:
- Information You Provide: When you place an order, register for an account, or contact us, you may provide personal information such as your name, email address, phone number, and delivery address.
- Automated Collection: We use cookies and similar technologies to collect information about your interactions with our website and mobile app, such as your IP address, browsing behavior, and device information.
- Communications: If you contact us via email, phone, or our feedback form, we may collect the information you voluntarily share with us.
2. Types of Personal Information We Collect
The personal information we collect may include:
- Contact Information: Name, email address, phone number, and delivery address.
- Order Details: Items purchased, payment information, and order history.
- Location Data: With your consent, we may collect your location data to enhance your experience, such as suggesting nearby cafes or optimizing delivery routes.
- Technical Information: IP address, browser type, device information, and cookies.
3. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders, including delivery and payment.
- Customer Support: To respond to your inquiries, feedback, or complaints.
- Personalization: To tailor your experience, such as recommending products or offers based on your preferences.
- Improvements: To analyze website and app usage, improve our services, and develop new features.
- Marketing: With your consent, we may send you promotional offers, updates, and newsletters.
4. Security of Your Information
Your payment and personal information are always safe with us. We use industry-standard security measures, including:
- Secure Sockets Layer (SSL): Encrypts your data during transmission to prevent unauthorized access.
- Firewalls and Access Controls: Protects our servers and databases from unauthorized access.
- Regular Audits: We conduct regular security assessments to ensure the safety of your information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience by remembering your preferences.
- Analyze website traffic and usage patterns.
- Personalize content and advertisements.
You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features of our website or app.
6. Children’s Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect or store personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it immediately.
7. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. You may request the deletion of your data at any time by contacting us or using the data deletion option in our mobile app.
8. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Such as delivery partners or payment processors, to fulfill your orders.
- Legal Obligations: When required by law or to protect our rights and safety.
9. Your Rights
You have the right to:
- Access and update your personal information.
- Request the deletion of your data.
- Opt out of marketing communications.
- Withdraw consent for location tracking or other data collection.
To exercise these rights, please contact us using the details below.
10. Changes to This Policy
We reserve the right to update or modify this Privacy & Security Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this policy, please contact us at:
- Email: refill@creativedeignsrealm.com
- Phone: +92 311 6619522
- Address: Shop # 4, Saima Fine Tower, Shaheed-e-Millat Road, Karachi
