At Wellness Refill Cafe, we are dedicated to providing you with the best online ordering and delivery experience. Whether you’re craving a hot cup of coffee, a refreshing shake, or a delicious bite, we’ve got you covered. If you have any questions, check out our FAQs below or reach out to us directly!
1. What is the expected delivery time?
A: Our standard delivery time is 40-45 minutes, but this may vary depending on your location and traffic conditions.
2. What is your refund or exchange policy?
A: If you are unsatisfied with your order, please contact us immediately. We do not offer refunds or exchanges for consumed food or drinks. However, if there is an issue with your order, our team will investigate and provide a refund or replacement based on your feedback.
3. What are your delivery charges?
A: Delivery charges vary depending on your area. Once you select your delivery address, the delivery fee will be displayed in your cart total.
4. How can I submit a complaint or feedback?
A: We value your feedback! You can submit a complaint or share your experience by:
- Calling us at +92 311 6619522
- Emailing us at refill@creativedesignsrealm.com
5. Can Wellness Refill Cafe cancel an order without prior notification?
A: In rare cases, Wellness Refill Cafe reserves the right to cancel an order without prior notification. This may occur due to unforeseen circumstances such as product unavailability or technical issues. If your order is canceled, you will receive a full refund.
6. Can Wellness Refill Cafe change the menu or prices without prior notice?
A: Yes, Wellness Refill Cafe may update the menu or adjust prices without prior notice. We recommend checking our website or app for the latest offerings and pricing.
7. How long will it take to receive a refund for canceled online orders?
A: If your online order is canceled by Wellness Refill Cafe, you will receive a refund within 14-15 working days, depending on your bank’s processing time.
8. Do you offer discounts or promotions?
A: Yes! We frequently run promotions and discounts. Keep an eye on our website, app, and social media pages for the latest deals.
9. Can I customize my order?
A: Absolutely! You can customize your order (e.g., adjusting sweetness levels or adding extras) during the checkout process. Please note that additional charges may apply for extras.
10. Is Wellness Refill Cafe available for catering or large orders?
A: Yes, we cater to events and large orders. Please contact us in advance at refill@creativedesignsrealm.com or call +92 311 6619522 to discuss your requirements.
11. Do you offer vegan or gluten-free options?
A: Yes, we have a variety of vegan and gluten-free options available. Look for the respective labels on our menu or ask our team for recommendations.
12. How can I track my order?
A: Once your order is confirmed, you can track its status in real-time through our website or mobile app. You will also receive updates via SMS or email.
13. What payment methods do you accept?
A: We accept payments via credit/debit cards, mobile wallets, and cash on delivery (where available).
14. Do you offer loyalty or rewards programs?
A: Yes, we have a loyalty program where you can earn points with every purchase and redeem them for discounts or free items. Sign up through our website or app to get started.
15. How can I contact Wellness Refill Cafe?
A: You can reach us at:
- Phone: +92 311 6619522
- Email: refill@creativedesignsrealm.com
- Address: Shop # 4, Saima Fine Tower, Shaheed-e-Millat Road, Karachi
